Refund policy

Returns & Refunds

Eligible, non-custom items may be returned within 30 days after delivery. Items must be unworn or unused, with tags and original packaging, and accompanied by proof of purchase.

To request a return, email help@hillcountrystandard.com. Do not mail or drop off a return until we approve it and provide return instructions. Unapproved returns will not be accepted.

Custom and team-store items

Personalized, special-order, and batch team-store products are final sale unless they are defective, damaged, or produced incorrectly. Please review names, numbers, sizes, colors, and spelling before checkout.

Damage or production errors

Inspect your order when you receive it. If an item is defective, damaged, incorrect, or does not match the submitted customization, contact us promptly with your order number and photos so we can evaluate and make it right.

Refunds

Approved refunds are issued to the original payment method. Banks and card issuers may need additional processing time after the refund is submitted.